Customer Care
& Support
We're here to help. Our technical support team is dedicated to assisting you with system issues, project inquiries, billing questions, and general guidance.
Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
Standard Email SLA
General inquiries & requests
Within 24 business hours
Critical Issues
Server outage or security bug
Priority Handling
Our Support Services
How our support team assists your organization
Technical Support
Dedicated troubleshooting for custom software & web applications.
Website Maintenance
Scheduled maintenance updates, security patches, and backups.
Software Assistance
User guidance, system onboarding, and platform configuration.
API Integration Support
Integration troubleshooting for payment gateways & 3rd party APIs.
Cloud Service Support
DevOps monitoring, cloud server uptime, and database management.
Bug Reporting
Rapid issue logging, severity triage, and patch deployment.
Project Consultation
Requirement analysis, architectural advisory, and SLA reviews.
Billing Assistance
Invoice queries, milestone payment tracking, and receipt requests.
Gridpay Technologies Private Limited
2nd Floor, Shop No. S-10, Plot No. 32,
Ridhi Sidhi Apartment, Arya Nagar, Scheme No. 1,
Alwar, Rajasthan – 301001, India
Monday to Saturday: 9:00 AM – 6:00 PM IST (Closed on Sundays)
Guaranteed Email & Portal Ticket Response within 24 Hours.